Reviews
Our Reviews
Dan Thatcher Tucson AZ
Absolutely Amazing! I shopped this alarm hard, and these guys provided me with everything I wanted: Brand Name Quality Equipment, a Perfect Install (every wire was positioned so clean & hidden), a Great Price, and NO CONTRACT for monthly service (which is even cheaper than the others too)! Brandon, the owner showed up on time, succeeded in addressing every one of my special requests, offered his personal cell number should a need arise, and installed a pretty complicated warehouse alarm system himself, with a perfect end result! This company is incredible! They are well established, trusted by major corporate entities here in town, and they are LOCALLY OWNED! Brandon was very likable, extremely professional, and left me thinking that this is one of the best contractors I think I've ever worked with! ALL EXPECTATIONS SURPASSED
Russ Ricks Tucson AZ
We purchased a home that previously had a wired alarm system. Over the years we talked about having it updated and activated, but never did. We finally made the move and called a few places. US Alarm was one of those. They gave us a lot of information over the phone, but also offered to come out and do a more extensive survey. We were happy with the no-pressure sales and options that were provided. We found that having a security system is affordable and can be customized to our needs. The system was installed less than a week later. Professional all around, customer service top-notch, walked us through everything and made sure we had all of our questions answered. Great value, great product, great company. Service after the sale is assured as well. Highly recommend to anyone for their home or business security needs.
Lori Hewings Tucson AZ
So impressed with US Alarm Brokers. I switched from another company after being with them for 16 years because they sold to a larger Corp and service and billing wasn’t as good. I wanted to support a local family business and Brandon at US Alarm brokers made it so easy for me to be happy with my decision to switch. He was quick to install and even had him do some extra work that wasn’t planned. He is great at follow up and always available when I call or text with a question. Super fantastic family business. Support local Tucson! Oh, and they saved me money on my monitoring—great prices and not pushy at all. Brandon wants to inform you but doesn’t push you.
Beatrice Katsantones Tucson AZ
We just had a security system installed by US Alarm Brokers. Can't say enough good things about this company and Brandon. My husband called and spoke with Brandon and within a few days he was at our home meeting with us. He was not pushy and did not try to sell us equipment we did not need. He did the installation and we couldn't be more pleased. He was neat, clean and very respectful of our home. After installation he went over the entire system and showed us how it worked. Of course in the following days, we had questions and Brandon was just a phone call away. He was never too busy to take our calls and actually took the time to come back to the house and make sure we understood the workings of the system. I would highly recommend US Alarm Brokers.
Darlene Morris Tucson AZ
I was at a crossroads with moving my old alarm system to my new location, or buying a new one. Then I came across an advertising card with Brandon's name and business information. After meeting with him, I felt very comfortable and confident he would do a good job. I was right! Since then, I have had my house changed over to one of his systems and it is so easy to manage. I feel safer now than I did before. I highly recommend giving Brandon a call and you can see for yourself what is available now with all of the new technology, at very competitive prices. Not only will you be happy with the service, but getting to know Brandon is a real plus.
Astrid Chan Tucson AZ
Brandon came to my house to install home security system yesterday. He showed up on time and was very friendly to me and my 4 years old boy. He also helped me to save some money by using some of the old devices that I had from the previous company. Unlike most of the sales people who want customers to buy everything new from them. Brandon is also very patient with calm nature so it is comfortable for me to talk to him and ask questions. I m very thankful to be Brandon's customer and really appreciate his hard work and excellent service!!
Mike OHearn Tucson AZ
If you are looking for an honest and dependable security company, call Brandon. He is great to work with. He responds quickly, has great communication skills and doesn't try to sell you more than you need. He takes the time to explain what he has to offer in great detail and how it might benefit you. He has installed systems in three locations for us without a hitch. He is extremely knowledgeable about residential and business security. He is a fair and trustworthy business person. I highly recommend him and will continue to use him in the future.
Roberto Federico Tucson AZ
Brandon's knowledge and professionalism has always been above and beyond excellent. He worked around my work schedule, by being able to do my installation and programming at 6:00 am before I leave to work. I have yet to have any service company offer that type of service. Brandon arrives on time always and is able to answer any and all questions I have. He assures that you know how to use the system and assures that the system is working properly before he leaves. Excellent customer service.
Steve Abernathy Tucson
I have nothing but the highest praise for U.S. Alarm Brokers in Tucson, AZ. In particular, my highest praise is for Brandon Mayfield. He has been responsive each and every time we call, providing service way above and beyond. He takes customer service to whole new level. My wife and I are so completely satisfied with both the products and service Brandon has provided. If you are in the hunt for an alarm/ surveillance system for your home, look no further than U.S. Alarm Brokers.
Mia Chavez Vail AZ
US Alarm Brokers is BY FAR the best alarm company ever. Search no further, this is the only place to get your alarm. Brandon is the best broker I have ever met. Any time, day or night he is available to his customers. He truly cares about your safety and happiness. He goes above and beyond in every aspect. I have referred many people to him and they all have the same response, Brandon and this company is AMAZING!! Thanks for keeping us safe Brandon!
Aimee B Tucson AZ
I have recommended US Alarm Brokers to all my family and friends. The system they offer is state of the art and easy to use, unlike the system I had before with a different provider. Plus, the customer service is exceptional. Whenever my husband or I have had a concern, we have called Brandon. The issue is addressed immediately and fixed, in a courteous and competent manner. My husband and I couldn't be happier with our new alarm company. Thank you, US Alarm Brokers. Your company has earned an A+ in my book.
Mona Acuna Tucson AZ
I highly recommend Brandon! We had another alarm company before Brandon and in comparison Brandon's customer service, knowledge and expertise is by far the BEST! Brandon's response time is excellent. He answers all our questions and takes the time to explain how the alarm, cameras and equipment work. He is very efficient. Installed our alarm system in little time. We have been with Brandon for many years. We had a minor issue with one of our cameras and Brandon did not hesitate to offer to come out and fix or replace it. He is trustworthy, professional and always has a great disposition. We have recommended Brandon highly to many of our friends and relatives and they all have good things to say about Brandon. We are very happy with his service. We have peace of mind knowing our home is under security. And knowing Brandon is just a phone call away should we ever need anything is an added bonus. I can't say enough good things about Brandon and his professional service. I highly recommended him!
RogerDodger267 Tucson AZ
We contacted US Alarm Brokers after moving my elderly mother into a new home. Due to our situation, Brandon dropped everything to get the alarm system installed ASAP. During the installation Brandon walked us through the process and the capabilities of the system at which time he emphasized the importance of us becoming familiar with the system and the app. Once the installation process was done, it was an easy system to use and extremely affordable. We now have peace of mind knowing that we can check on my mom by video when we are out of town or at home because she fails to answer her phone. Any time we have any issues or questions with the system, Brandon is quick to help us. We can't say enough about Brandon, his professionalism, his caring about the customer & the company and his knowledge of his job. I have recommended US Alarm Brokers to several friends. Brandon is honest, trustworthy and truly makes you feel like family.
Ruben Alderete Tucson AZ
I would like to thank you Brandon Mayfield for your professional and expedient services. Your company was able to get our family into a new touch screen system that did not need a phone line to communicate with the 24/7 monitoring center. The sales team was very professional and knowledgeable of their products and options available. One of the highlights that I enjoy about my new system is the 24/7 monitored fire protection services, which is part of my burglar security system. I was able to receive this and a lot more for no equipment cost, no installation fees, and an app for my tablet and cellular phone to stay connected at all times. Thank you U.S. Alarm Brokers!
Nicolette Seckeler Tucson AZ
After two break in attempts on our home last year we decided to get an alarm. I spoke with three different companies and and am SO glad that we went with US Alarm Brokers. They were by far the most affordable installation, and the customer service was (and continues to be) generally fantastic. Over a year later and I know that they will still stand by their product and help with anything that they can. I have recommended them to friends in the area and will continue to do so, they're wonderful!
Casey Compernolle Tucson AZ
I wanted to feel safe in my home and invited Brandon Mayfield and US Alarm Brokers to install a security system.This was after a lot of comparison shopping. The system is user friendly and provided the peace of mind I needed. When I had a question Brandon promptly returned my call. The cost of the system is the most reasonable on the market today. I would highly recommend the product and staff of US Alarm Brokers. Thanks, Brandon.
Ron Kinde Tucson AZ
-Brandon is the absolute symbol of superior customer service. We began researching alarm companies for our home in Tubac. Once we talked with Brandon, we knew US Alarm Brokers was the company to choose. He was extremely knowledgeable and not concerned about the sale- more concerned with how to meet our needs at a fair price. Since installing our system in December, we wanted a couple additional products- he ordered them up, scheduled a time to install and was on time! Brandon is true to his word. We'll definitely recommend Brandon and US Alarm Brokers. They are the best in the business. Thank you Brandon!!
Ted Ernzen Tucson AZ
Installing a security alarm system and security cameras. I read the reviews for Alarm Brokers and I can easily see why Brandon averages 5 stars. I met with Brandon to discuss my needs. Brandon was awesome about listening and recommending products for my needs. Brandon brought his installers to my house to reviewed what I was wanting. They made recommendations that I had not thought of. Brandon is very accessible and responsive to any questions. His team installed the cameras and reviewed how to use them and set up the software on my phone and computer. My wife and I are thrilled with the new system. Please give Brandon a call before you hire any other company and talk with him you will not regret it.
Marty Holloway Tucson AZ
We have a local sandwich shop which includes multiple locations in Tucson. All of our stores have alarm systems through US Alarm and we are very happy with the service. They go out of their way to ensure all of our restaurants are secure. We had a sensor that we blocked with a very large plant. This plant caused a false alarm twice the other night. The very next day Brandon came out and tested the sensor. The sensor was fine and instead of having us move the plant he relocated the sensor. I called for the service on Monday and their schedule was booked. they still made it out the same day I called. Their support and service is a step above all others. Thank you keep up the good work!!!
Brad B Tucson AZ
Our older home had a 20+ year hardwired alarm system that needed some serious upgrades before it could function. Brandon came out and provided a pressure-free quote that allowed us to use the existing wiring with a new panel and much newer/better technology. After talking to a handful of other alarm companies, Brandon was a breath of fresh air. He was down to earth, extremely knowledgable on how to best outfit our home, and listened to what we wanted without pushing us to buy things we didn't need. He provided two options on the quote - one with some upfront costs and no contract (and a lower monthly cost), and one with completely free install but a 3-year contract. Both options were significantly better than any of the national alarm companies, and with undoubtedly better (and local) service. We ultimately decided on the no-contract option, but either option was still cheaper than almost every other quote we had. On the day of the install, Brandon spent quite a bit of time disassembling the existing wiring of the old system and ended up improving our system from 8 zones to 16 (which essentially allowed for one zone per sensor). We also installed some additional "smart home" options, including a smart garage door opener. He helped us set it all up on alarm.com so we can be fully connected through an app, with options to add functionality of additional connected technologies at a later date (smart lights, smart locks, thermostat, etc). A few days after we had the install, we had a false alarm due to a shorted wire in the OLD system (which was impossible to detect initially). Brandon immediately came out and fixed the issue at no additional cost - far exceeding any expectations we had. This was not an issue he created, but it was important to him that the issue was fixed and that we had a fully functional system. I HIGHLY recommend Brandon and US Alarm Brokers to anybody looking for an alarm system, whether it's installing a new one or upgrading an existing system. I'm extremely happy with the service, and Brandon is as good as it gets. Thank you!
Scott Vail AZ
The Regional Manager, Brandon Mayfield, is an excellent ambassador for the company and a truly great person. I recently had an alarm installed and he was professional, courteous, and has excellent customer service skills. He was very understanding of the many contractors I had running around my house while he was performing the instillation and patiently answered my questions. He even waited on me while I had a discussion with another contractor. I cannot stress how impressed I am with him and his service. I have since sent him several emails asking a few follow up questions and he replies quickly at late hours and even has encouraged me to text him or call him directly with issues or questions. You would be hard pressed to find a better individual and company to deal with than Brandon and US Alarm Brokers. I am very happy I found him and will definitely be recommending him to others in need of an alarm system in this area. As for the system, it has a beautiful large touch screen that can be controlled in the house, from the web, and even from my smart phone. The price of instillation is great and the monthly monitoring is reasonable. I am blown away at how easy it is to use and how much customization a user can do if they want to take the time. Very impressed with everything all around!
Sarah C. Tucson AZ
I researched several home security system options after I bought a home and US Alarm Brokers was hands down the best choice in all categories. I called a few of the more well known companies and just was not satisfied until I stumbled upon US Alarm Brokers' multiple 5-star reviews on various review sites. I called Brandon and knew from our phone call that US Alarm Brokers was going to be my choice for home security based on the options, prices, and excellent customer service. He was able to accommodate my request to have the system installed the following week in the evening. He showed up on time and was very professional and knowledgeable. He answered all of our questions and had good advice and insight. He truly strives to provide quality customer service and give his customers a peace of mind with a great home security system! After the installation was completed, he thoroughly went over the system and the app with us. Both the system and app are very user friendly and I love being able to arm or disarm the alarm from my phone from anywhere. I am so happy with my decision to go with US Alarm Brokers - I highly recommend this company and Brandon!
Nina Rangoonwala Oro Valley AZ
USAB was recommended to us by our neighbor and we sure are glad we went with this company for our security system. Brandon, the owner is a true professional and knows his products very well. Whenever we have a need, he responds quickly and explains the functions of the system very patiently. If you are looking for a reliable company to install a security system, check this company out. We very highly recommend Brandon and USAB.